Exiride Privacy Policy

At Exiride, we prioritize your trust and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and share information when you use the Exiride Passenger App. By using the app, you agree to the practices detailed in this Privacy Policy.

I. Introduction

Exiride is dedicated to safeguarding your privacy as a passenger. We collect personal data to ensure a secure and efficient ride-sharing experience. This policy explains what data we collect, how it’s used, and your rights regarding your data.

II. Overview

A. Scope

This Privacy Policy applies to passengers using the Exiride Passenger App in Canada and covers data collection and usage related to ride services.

III. Data Collection and Uses

A. Data We Collect

  • Data provided by passengers:
    • Account Information: Name, phone number, email address, and payment information.
    • Profile Information: Profile picture (optional) and preferences, if provided.
    • Contact Information: Emergency contact information in case of unforeseen events.
  • Data created during use of the Exiride Passenger App:
    • Location Data: Precise GPS location data for accurate pickups, drop-offs, fare calculation, and ride matching.
    • Trip Information: Pickup and drop-off locations, trip routes, trip distances, ride fares, and times.
    • Passenger Feedback: Ratings and feedback provided about drivers and trips.
  • Data from other sources:
    • Referral Programs: Information from referral sources if you participate in referral programs.
    • Third-Party Service Providers: Data for identity verification and payment processing.

B. How We Use Data

  • Provide Ride Services: Match you with drivers, calculate fares, and process payments.
  • Enhance Safety and Security: Verify identities, ensure safe practices, and prevent fraud.
  • Improve Services: Troubleshoot app issues, optimize ride matching, and develop new features.
  • Communications: Send trip-related updates, customer support information, and notifications.
  • Legal and Regulatory Purposes: Comply with legal requirements and resolve disputes or claims.

IV. Privacy and Data Protection

  • Data Collection: Personal data is collected as outlined in this Privacy Policy to provide and improve services.
  • Data Use: Exiride does not share personal data with third parties without your consent, except as required by law.
  • Access and Modification: You have the right to access, modify, or delete your personal information by contacting Exiride support.

V. Data Sharing and Disclosure

  • With Drivers: Share your name, location, and contact details to facilitate trips.
  • With Third-Party Service Providers: Share data for payment processing, customer support, and identity verification.
  • With Legal Authorities: Disclose data if required by law or in response to legal requests.
  • At Your Request or Consent: Share location or trip details with others or authorize third-party apps to access your account.
  • Data Sharing Policy: Passenger data may be shared with Bridge City Cabs, which operates under the same administrative control.

VI. Data Retention and Deletion

We retain your data as long as necessary for operational, legal, and business obligations. You may request account deletion, and we will delete your data unless required to retain it for legal or operational reasons.

VII. Security

Strong security measures are in place to protect your personal data. However, no data transmission or storage system is entirely secure.

VIII. Your Choices and Rights

  • Manage Account Information: Update your name, phone number, email, and other details through the app.
  • Location Services: Manage location permissions to control when we collect your location data.
  • Request Data Deletion: Request deletion of your account and data, subject to legal retention requirements.

IX. Updates to This Privacy Policy

This policy may be updated periodically. Significant changes will be communicated via the app or email. Continued use of the app implies acceptance of the updated policy.

X. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: support@exiride.com

Mailing Address: exirideinc@gmail.com